Terms of Service

1. Agreement

These terms govern your use of Hailyo, provided by Ravinaro LLC-FZ ("Hailyo", "we"). By creating an account you accept them.

2. Your responsibilities (the important one)

• You are solely responsible for the lawfulness of the outreach you send through Hailyo, including having a lawful basis for contacting each person (CAN-SPAM, PECR, GDPR/legitimate interest, CASL, or consent).
• You must complete the per-campaign jurisdiction attestation truthfully, honor opt-outs, and use the unsubscribe mechanisms we provide.
• Prohibited: spam, phishing, misleading headers/subjects, scraping LinkedIn or other platforms in violation of their terms via our tools, harassment, illegal content, and anything that would damage email ecosystem trust.
• We may suspend accounts whose sending generates complaint rates above 0.3%, bounces above reasonable thresholds, or abuse signals — your sending reputation is shared infrastructure.

3. Lead data

Hailyo discovers publicly available business information from the open web at your direction and provides evidence for each qualification. You are responsible for reviewing that data and your use of it. We are not a data broker; leads are discovered for you in real time and stored in your workspace only.

4. Subscriptions, the Test Drive and cancellation

Hailyo is sold to businesses only, in US dollars, by Ravinaro LLC-FZ. Plans are billed monthly or annually through Stripe and renew automatically until cancelled. The $1 Test Drive lasts 30 days and then renews to the Starter plan at the price shown at checkout unless you cancel; we remind you 7 days before that first charge. You can cancel online in Settings at any time; cancellation takes effect at the end of the paid period. Plans are measured in verified leads as described on the pricing page, which also sets out the bounce credit and first-month guarantee.

5. Service level & changes

The service is provided "as is" during beta. We aim for high availability on Cloudflare's network but do not warrant uninterrupted operation during the beta period. We may modify features with notice; material adverse changes to paid plans come with 30 days' notice and a cancellation right.

6. Liability

To the maximum extent permitted by law, our aggregate liability is limited to the amounts you paid us in the 12 months preceding the claim. We are not liable for indirect damages, lost profits, or damages arising from messages you chose to send.

7. Contact

Questions: [email protected] · Ravinaro LLC-FZ.