Refund Policy

1. Cancelling

You can cancel any plan online in Settings at any time. Nothing more is charged after that. You keep access until the end of the period you have paid for. The $1 Test Drive renews to the Starter plan ($49/month) after 30 days unless you cancel first; we email you 7 days before that charge.

2. When we refund

• First-month guarantee. If more than 3% of the leads Hailyo verified hard-bounce in your first paid month, with at least 50 emails sent, ask within 30 days of that month ending and we refund that month's fee.
• A new lead for each bounce. A qualifying hard bounce gives you a replacement lead, not money, as set out on the pricing page.
• Charged in error. A duplicate charge, or a charge after you cancelled, is refunded in full.
• We end the service. If we end your subscription without cause, or remove a material paid feature to your disadvantage, we refund prepaid fees for the unused period.
• Anywhere the law gives you a right to a refund that this policy doesn't, that right applies.

3. Everything else

Otherwise payments are non-refundable, including for partly used periods, unused leads or sends, lead packs and the Test Drive. Accounts suspended or ended for breaking the Terms of Service or the Acceptable Use Policy get no refund.

4. How to ask

Write to [email protected] from the account owner's email with the invoice number. Approved refunds go back to the original payment method, usually within 5–10 business days. Please contact us before disputing a charge with your bank. Questions about this policy: [email protected].